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What O. Henry and a telephone index taught me about cash

Every year, community playhouses, repertory theaters and high school drama classes blow a year’s worth of dust off the script books and, for the umpteenth time, restage that beloved Charles [...]

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ATM Marketplace: October Top 5

October’s gone and, with it, the clamor and rush of fall conferences and trade shows, where branch transformation and the role of self-service devices continued to be hot topics, as [...]

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A ‘prophet’ reveals 5 tips FIs can use to create great customer experiences

Retail authority Doug Stephens opened his Sept. 18 keynote address at the 2017 Bank Customer Experience in Chicago with a startling announcement. Literally five minutes before taking the stage, [...]

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5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

To paraphrase economist Rudi Dornbusch in a 1997 interview on the PBS show, Frontline, “[Change] takes a much longer time coming than you think, and then it happens much faster than you [...]

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50 little-known facts about ATMs

The most important financial innovation that I have seen the past 20 years is the automatic teller machine, that really helps people and prevents visits to the bank and it is a real convenience. [...]

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All Wells Fargo ATMs enabled for cardless access starting this week

Starting this week, Wells Fargo customers who use the FI’s mobile banking app on their smartphone will be able to access cash without their bankcard at any of the FI’s 13,000 ATMs [...]

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Co-op applying AI to help CUs fight card fraud

Co-op Financial Services is working with Feedzai, a company that specializes in artificial intelligence for payments applications, to bring Co-op CU clients a machine learning-based risk [...]

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First Data to add PIN debit e-commerce with Acculynk acquisition

Payment technology solutions provider First Data has entered into an agreement to acquire Acculynk, a provider of e-commerce solutions for debit card acceptance. The acquisition expands the First [...]

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25 percent of consumers favor smartphone banking, study finds

Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from Amazon) to pay a bill or transact other [...]

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‘Alexa, is my checking account overdrawn again?’

D3 Banking, a provider of digital solutions to replace online and mobile banking products, has introduced intelligent voice banking using Amazon’s virtual personal assistant, Alexa. A high [...]