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How Citi maximizes the mobile experience in an omnichannel banking world

For proof of the rising interaction between consumers and their mobile devices, look no further than Citi’s wildly popular ThankYou Rewards program. In 2016, approximately 25 percent of [...]

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Are consumers pushing back against the cashless trend?

If you’ve kept pace with the commentary I’ve written on this site over the last four years, you’ll know that I’ve become somewhat pessimistic about a couple of key topics [...]

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Convenience will be at the center of how retailers answer Amazon Go

Amazon Go once again captured headlines a couple of weeks ago on a rumor that the e-commerce king is preparing to build more Go stores in Seattle and one in Los Angeles. While the company [...]

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Mobile Payments Today: February’s top stories

Mobile person-to-person apps and systems at the moment are probably at the height of their popularity. Zelle, which is backed by major banks in the U.S. and run by Early Warning Services, is [...]

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Target stakes claim to mobile payments with Wallet

Target Monday officially became the latest big-box retailer to add an in-store, mobile-payment feature to its app in a move that also combines the company’s digital coupon program into a [...]

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Mobile Payments Today: October’s top reads

While consumers have benefited from innovation in digital payments, business-to-business e-commerce still relies on outdated systems. And that’s a $6.7 trillion opportunity ready to be [...]

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Mobile payments success can take different forms in the US

The payments industry needs a better barometer for how it measures success with mobile payments in the U.S. because the definition of what is and isn’t working has changed over the years. [...]

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Playing with the ‘Pays’: The bank approach to mobile payments

About a year ago, Citi introduced itself into the mobile wallet discussion when it debuted an Android app called Citi Pay. At the time, Citi's decision to launch Citi Pay continued a debate about [...]

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In Depth: Payments industry was (mostly) quiet this summer

This past summer was a quiet one for the payments industry. How quiet, you ask? Consider this: in the weeks after Mobile Payments Today asked companies to supply information for last year’s [...]

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Merchants seek ways to make their mobile apps indispensable

From left to right, Prakash Karamchandani (Balance Grill), Laura Reese (Church’s Chicken) and Jordan Campbell (la Madeleine Country French Café) listen to a question from Jim Steinberg [...]